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CPD Accredited Communication Courses

NFS Mediation is an accredited CPD (Continuing Professional Development) and OCN (Open College Network) training provider.

Our CPD-accredited courses offer a range of communication skills training for every level of the workplace. Our courses include:

CPD Training Courses

Difficult Conversations

  • Duration: 8 hours + 2 hours reflection (delivered over 2 half-days)
  • Explore techniques to defuse tense situations, calm all parties, and work toward solutions.

Dispute Resolution

  • Duration: 8 hours + 2 hours reflection (delivered over 2 half-days)
  • Explore techniques to defuse tense situations, calm all parties, and work toward solutions.

Effective Communication Skills

  • Duration: 8 hours + 2 hours reflection (delivered over 2 half-days)
  • Build and refine communication skills for public-facing roles, enhancing clarity and impact.

Telephone Communication Skills

  • Duration: 4 hours
  • Develop clear, focused communication when visual cues are absent, ensuring you are understood and effective.

For further information, please contact us:

Get in Touch
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Benefits of Training with Us

Accredited Excellence icon with certificate symbol for CPD learning.

Accredited Excellence

CPD-accredited learning recognised for professional development

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Learning by Doing

Practical, hands-on training with role play and real-world scenarios

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Personalised Support

Small group sizes for tailored feedback and coaching

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Training Your Way

Flexible delivery: external courses or in-house bespoke sessions

Training Testimonials

The content was clear and useful – This course highlighted potential issues that you could encounter.

Mediator 1

I am new to management and now I have more understanding of structure, listening, and outcome ideas.

Mediator 2

Our core training qualifies mediators up to OCN Level 2, enabling you to:

  • Volunteer with us as a community mediator, or
  • Practice independently, specialising in community or workplace disputes.
Get In Touch

Our Introduction to Mediation course provides:

  • Core communication skills
  • An understanding of the mediation process
  • Opportunities to practice mediation techniques in a safe learning environment

Courses can be delivered:

  • At our premises for external training, or
  • As a bespoke, in-house programme for your organisation
Contact us for more information

Do you want Training in Mediation?

Look at our CPD Accredited Introduction to Mediation Training

Training FAQs

No, our introduction courses are open to beginners.

Completing our OCN Level 2 training qualifies you to volunteer with us or work independently as a mediator.

Yes – we deliver both open courses and bespoke in-house programmes.

Contact Us

CPD Accredited Training

Unlock Your Potential with Accredited Mediation & CPD Training

NFS Mediation is an accredited CPD (Continuing Professional Development) and OCN (Open College Network) training provider.
Our courses are designed to equip you with the practical skills and recognised qualifications to grow professionally, resolve disputes, and communicate with confidence.

info@nfsmediation.co.uk

Unit 11, Basepoint Business Centre, Andersons Road, Southampton, SO14 5FE

023 8033 1456

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